https://www.youtube.com/watch?v=GOIyNYJqdzE
On a recent episode of Good Morning LKN, we were joined by Nia, the newly appointed General Manager of Horne Heating and Air Conditioning. With years of experience in employee relations and operations, Nia brings not only technical insight but also a deep commitment to building a positive and empowering company culture. She shared how her leadership style centers on open communication, personal check-ins, and ensuring every team member feels supported—because in her words, “No one should ever feel like they’re on an island.”
Nia also spoke about what it means to lead in a traditionally male-dominated industry and the value of bringing a fresh perspective to the HVAC space. As a woman in leadership, she’s helping Horne connect even more authentically with its largely female customer base, improving how they communicate, present services, and engage the community. She emphasized Horne’s focus on customer trust, quick service, and staying ahead of technical changes with hands-on, continuous training—something she jokingly called “Horne Training and Air.”
With Charlotte’s rapid growth and rising summer temperatures, the demand for reliable HVAC services is only increasing. Horne is expanding its team and hiring both experienced technicians and individuals new to the field. Nia detailed their comprehensive 8–12 week onboarding and training program, which ensures every new technician is fully equipped to handle customer needs—whether it’s a midnight emergency call or installing the latest system upgrade.
For anyone looking to join a fast-growing company with a family-oriented culture and a reputation for excellence, Horne Heating and Air Conditioning might be the perfect fit. Learn more about services or career opportunities at hornehvac.com.